By Nicholas Byrne, on July 31, 2013

In between my policy and procedure review and my research assistance, I have sought to hone my design and layout skills on a couple of projects this summer by developing educational collateral pieces to help the Security & Safety department educate employees and customers and promote the department’s roles and responsibilities. I’ve learned that a great deal of managing expectations and cultivating a certain level of trust—an important aspect of security and emergency management—involves educating the customer or citizen/employee in need, and then advocating for additional resources to enhance these efforts. Both of my pieces seek to do just that.

My first project involved crafting an infographic to convey key information about the newly revamped SAS global security operations center. Our team initiated a series of orientation walk-throughs of the new security ops center to introduce key internal stakeholders to the new infrastructure. We also used the opportunity to educate employees about the center and to answer questions about our function on campus and the center’s security operations capabilities. As part of the presentation, we distributed the infographic I designed to convey key facts and data points highlighting the scope of SAS’ security presence on campus.

In addition, I am finishing up work on a second educational piece intended to assist employees in responding to emergencies.

The wallet-sized, fold up collateral includes key protocols for responding to everything from inclement weather scenarios to workplace first aid/first response incidents that may arise.

My design inspiration: the Durham Bulls pocket schedule.

My experience with each of these projects has allowed me a real-world opportunity to present information in the UNC MPA-mandated style—“clearly, concisely, and free of ambiguity”—while working to develop new methods for conveying information.